01. Training working plan and Support:-

1. All training, support, and software installation will be done remotely via TeamViewer. On-site visits will only be made if agreed upon in the quote. All logins are expected to be recorded remotely.
2. To ensure the best possible service to the client, we will first fully understand their business activity and the services they provide. This is to prepare a chart of accounts tailored to the client’s activity. It is well known that the chart of accounts is the backbone of any accounting file for the integrated application of the Hinawi Software according to the client’s needs.
3. The Software has different models for chart of accounts for multiple business activities so that the client can use the model for the appropriate activity for their business. Therefore, it starts to apply the program quickly. We are ready to discuss the list with the client.
4. We recommend approving the chart of accounts and applying the settings that were agreed upon with the accountant or department managers.
5. After completing the chart of accounts, we will start importing lists and names of employees, customers, suppliers, and inventory and opening balances of cheques receivable and cheques issued to facilitate the speed of applying the software. This importing will be based on recording the information on a dedicated Excel file. There is a sample of Excel files on our website.
6. The balances for the human resources are also imported, such as vacation balances – loans – end of service. The same applies to withdrawing residential and commercial property units, building names, cars, equipment, and vehicles in the fixed assets system. All of this is for the sake of speed in applying the Software . The client is responsible for checking the data completely after the withdrawal process.
7. We recommend that the latest Trial balance be used to import the opening balances with a maximum of three months ago.
8. There is no objection if the client decides to import the opening balances later due to the unavailability of the name and balance lists. The client can start immediately recording operations on the Software. The balances are automatically displayed. However, despite the existence of this feature, it is still better to withdraw the lists first because the operations are interrelated. For example, if a receipt from a customer is recorded, the collection process is linked to the customer’s balance to show the actual balance for him from the reports. The linking process was done correctly for the property management and other modules.
9. The client is responsible for checking the data completely after the importing process.
10. Suppose incorrect information is imported due to incorrect data provided by the client, and the client requests to delete the previous data and reimport it again. In that case, the client will be charged additional fees.
11. In the case that the lists and balances are not available, we will perform the training on this, and the results of the withdrawal will be the responsibility of the client.
12. After importing the name lists and opening balances, the first step in the training process begins with dealing with these lists because they are an important part of the Software. For example, training on the debtors and creditors list, registering employees, creating a new name or modifying it, and the list of properties, cars, vehicles, and fixed assets. All of these lists are available in the program. The most important list is the chart of accounts where the client is trained on it. For example, creating, modifying, canceling, printing, and other operations. Of course, the lists that are trained on are according to the systems that were purchased.
13. We will train users to use procedures, record transactions, lists, and transaction recording templates based on the client’s documents for implementation.
14. After each training phase, our policy is to assign users tasks to see if they have understood the training. We expect them to complete the assigned task on time to avoid delays. This will be checked during the next round of training.
15. We will train users to modify, read, understand, and print the necessary reports from daily inputs.
16. Any questions or inquiries from users regarding the Software will be discussed.
17. Our responsibility is to train users to understand the Software. In addition, we will help them read the reports and results and verify them, as all data is the client’s responsibility.
18. There will be free follow-up and support for trained users for one year or as agreed upon in the quote.
19. All users must cooperate with us and be fully available to complete the training successfully.
20. We are not responsible if users do not work or if they do not provide enough time for training. A report will be submitted to the client’s management in case of non-cooperation.
21. Each person operating the Software will have a username and password.
22. We will train the main user (admin) to create usernames, passwords, and permissions. We are not responsible for the wrong results due to the wrong settings of the person responsible for granting usernames and permissions, whether when creating the user or when deleting it, as in the case of leaving the company.
23. If the client decides to enter previous operations on the Software for several months or years, the Hinawi Software allows this. Still, the registration of these operations is done by its employees, and the client is expected to be charged additional fees.
24. The available data can be transferred to the Hinawi Software if the client has another Software. This is done by transferring it to a dedicated Excel file. The data is imported only using a journal entry, and the operations and movements of goods are not imported. Of course, there are additional fees for this service. The client is responsible for checking the data completely after the withdrawal process.
25. If the client has their current Software, they can work in parallel between the Hinawi and old Software. Note: If the results do not match, the user must check the settings rules between the two programs and compare the inputs individually.
26. The Software can create more than one accounting file on the same database. This feature is used in the case of multiple companies, especially in holding companies. The client will discuss whether they need to open several accounting files or only one. It may require additional fees.
27. The client can create any number of files in the future. The responsibility for setting up and running these files lies with the client.
28. As part of our policy, all sessions may be recorded using the TeamViewer Software when we provide remote training.
29. All support requests, whether simple or large, will be processed within one day and will not exceed 48 hours unless there are changes to the Software. Support is available on holidays, but it may take more time. We have a WhatsApp group for support that takes only a few minutes. The client must agree to join the group if they want immediate support.
30. If the client has data on QuickBooks, the Hinawi Software can extract all name lists and store them on the Hinawi Software. We offer this service to save the client time, provided that the names of all the lists are in English and the client only follows their work on the Hinawi Software.
31. If the client has an old version of the QuickBooks Software and wants to purchase the new version, we will purchase the new version for them and update the data to work with the latest version. The main user password (admin) must be available to do this. If the password is lost, there will be additional fees to open the password in addition to the price of the new version.